Where is my order?
When we receive your order there is a fair bit we have to do before we can send it out to you, in addition to this, some payments take longer than others to be cleared. Although your payment may have been debited from your account it may not reach us until 3 business days after. This is why we say please allow at least 72 hours to process your order (excluding Saturday and Sunday). Once your payment has cleared we aim to despatch your item within 48 hours. During busy periods it may take a little longer to despatch orders and we thank you for your patience. This may occur when we release a new item or around Christmas.
How long does it take for my order to get to me?
Once your payment has cleared (upto 72 hours) and your order has been despatched, Royal Mail aim to deliver within the following timescales. International orders are passed onto international delivery couriers via Royal Mail. However, some items may take longer to deliver.
UK – 48 hours
Europe – 3-5 working days
Rest of the World – 5 – 7 days
Sometimes packages are held up in customs which can delay the delivery of your item. Or if your address is incomplete then this will delay items being delivered or they may be returned to us. Should your item be returned to us, we will contact you. The covid pandemic has impacted on delivery schedules, particularly international deliveries. It will inevitably take time for the industry to recover from this as they work through delivery backlogs.
How do I track my order?
Once Royal Mail have your item at their depot or when it has arrived in your country you should get a notification from the shipping company by way of a tracking reference number. It's really important that when placing an order, you provide the correct email address as this is where any tracking information will be sent to you. Alternatively if you log back in to your order page you should see your tracking number there once your item has been handed over to Royal Mail and they have processed it. Please do this before contacting us about your tracking number as these are not sent to us. You can track your item’s journey using this link: https://www.royalmail.com/track-your-item#/
Alternatively download the Royal Mail app on your mobile device so you can track your item: https://www.royalmail.com/downloadapp
If you have not received your item and need help please follow this link and Royal Mail will help you: https://personal.help.royalmail.com/app/contact
PLEASE NOTE: Posters are not tracked items but are sent using priority mail.
I entered the wrong details
Please take care when entering your information. If you realise you have made an error then contact us by email immediately at email@example.com so we can rectify this prior to your order being processed and despatched. We can not be held responsible for items being sent to the wrong address if details are entered incorrectly. Should your item be returned to us because you have entered the wrong address, we will email you and refund you for the item. Please note shipping will not be refunded.
I ordered the wrong size
International orders: We are no longer able to offer exchanges on any international items purchased. These items are subject to a refund once the item has been returned to us. Please note all shipping is non refundable.
UK Orders: It is important that you do check the size guide before making your purchase. If you do wish to return an item for a different size then contact us at firstname.lastname@example.org and we will email a return slip to you. If your item is returned to us in original packaging and ready for resale, unworn and unwashed, we will offer a refund or, once you have paid the postage, we can send out the size you would like. If your item reaches us and is not in saleable condition we will contact you. We are unable to accept items that have been worn or washed. Please note all shipping is non refundable. A refund for any returned item will only apply if we receive your item within 20 days of you receiving it.
My card has been declined.
Unfortunately we can’t help with this. This is something you will have to speak to your bank about.
I have been charged too much
We can see how much has been paid by a customer on our system, so if your bank statement is showing you have been charged more for an item, this is something the bank will need to rectify. Take a copy of your order to your bank. If we see on our system you have been charged more than once for a single purchase, we can refund this. Our store shows the amount in sterling and will obviously be converted to your country's currency on your statement.
Since the UK left Europe we are now collecting tax on items sold to the EU as part of Brexit. This is supposed to prevent delays when your item reaches the destination country within the EU. If we were not collecting VAT at the point of sale, customers would be charged VAT when their order arrives at customs possibly additional duties/handling fees which may cause a delay in delivery,
Why don’t you ship to my country?
As we offer a tracked/signed service there are some countries that do not offer this service. Please email us if we are not yet shipping to your country.
When will the item be back in stock?
If something is out of stock then it is unlikely to be restocked. Occasionally we can re-list a return that was purchased when the wrong size was ordered. In general, however, once an item is sold out, it will not be listed again.
I received the wrong item?
It might happen occasionally. Don’t panic! Simply email us at email@example.com and we will put this right for you.
Pyrocynical merchandise is the only official store selling authentic products from pyrocynical himself. Pyrocynical is NOT affiliated with any other online market places selling merchandise under his name.